Propertyware Product News and Updates – Propertyware

Highlights from the First-Ever PM Nation Event

Jake Belding — Tue, 21 Dec 2021 23:46:06 +0000

On November 15 and 16, the property management community came together to share their expertise and explore how technology can solve some of the most pressing challenges facing individual businesses and the entire industry in Buildium’s first-ever PM Nation user conference. More than 350 attendees—including property managers, investors, HOA leaders, and sponsors from 46 states and internationally—converged in Boston to network face-to-face, get filled in on the latest industry research, and sharpen their strategies for succeeding in 2022. From investment opportunities and top renter priorities to Buildium and Propertyware’s latest product roadmaps, we covered a lot. And we wouldn’t want you to miss out on any of it. That’s why—in case you weren’t able to join us in person—we’ve put together some of the biggest takeaways from the event:

Today’s Challenges and Opportunities

Mike Mauseth, Senior Vice President of RealPage presents the findings from the 2022 Property Management Industry Report on Day 1 of PM Nation. (Photo credit: Austin Wilder, South End Digital) Mike’s outlook for the industry was both clear and optimistic, a sentiment shared by those gathered in the room and the wider community of property managers we surveyed. He revealed that 86% of respondents are forecasting revenue growth in 2022 and 73% plan to grow their portfolios, the highest percentage we’ve seen since 2017. Much of that growth will come from residential rentals, an area that investors see tremendous potential in. The keynote laid the groundwork for how smaller investors can compete with larger companies zeroing in on the residential market, sharing how personalized service, a hallmark of property management businesses, can give them an advantage. On that same note, Mike shared feedback from owners and renters on what they value most from property managers. Owners are increasingly looking to PMs for their expertise on local market conditions, regulatory changes, and investing advice. The technology they’re most often looking for is digital payment options, followed by lease signing tech and maintenance request and tracking capabilities. Residents have similar priorities. They now expect more digital-first interactions throughout their rental experience. The data reveal that, in many cases, PMs aren’t delivering these digital interactions to the degree that residents want. In fact, if residents had their way, the use of electronic payments would jump 23 percentage points higher than where they currently stand. All this led up to Mike’s biggest takeaway: changing habits and resident expectations, largely influenced by the pandemic, have made technology an essential part of the renting experience. In light of the pandemic, new technologies are now central to doing business. They’re helping property management companies of all sizes play to their strengths and exceed both residents’ and property owners’ expectations. “First you start off and you’re building your accounts. 25, 50 accounts. Then you realize you need help and you have to hire people and institute software and systems to do it. It takes a lot… [Technology] has been a big part of our growth being able to leverage and build the company up. It’s a great partnership.” – Jason Born, Born Property Management

The PM Nation Experience

And that’s what attendees pointed to as a defining benefit of coming to PM Nation. For many, it was a first-of-its-kind experience, one that combined the breadth of possibility that technology can bring to the industry with a deeper look at the personalized service and distinct value each property management offers; that special “X factor” that defines successful relationships with customers. We weren’t alone in championing the benefits of that combination. A dozen partners joined us at PM Nation, each with their own approach to improving the nuts and bolts of property management through technology. Attendees explore partner solutions and get their questions answered at the Discovery Lounge. (Photo credit: Austin Wilder, South End Digital) The Discovery Lounge quickly became a hub of activity at the event, serving as a space for attendees to have one-on-one conversations with partners, share their specific challenges, and build plans to help them integrate the right technology in the right way for their business. “[Our software] helps us look back and understand how and why we got here. Whether it be a first-time investor or a seasoned management company, it is the tools that will help build a young business and it’s the tools that will help a mature business perfect itself. [The technology] is invaluable.” -Aram Gosdanian, Abbeyhill Realty and Management At PM Labs, attendees were also able to speak directly with product experts from Propertyware and Buildium who helped them learn how to get the most out of new, relevant features and strengthen their skills with the tools they use every day. “The biggest and best improvement we made was using the e-lease feature…..When we we’re doing leases in Word, it probably took 20-30 minutes to get a lease done. Now, we can approve an applicant, start an e-lease, and email the e-lease out in 5 minutes. It’s such a time saver.” -Jeannie Connors, Realty Solutions NJ Breakout sessions during the first day served as an opportunity to dig into the details of some of those features. Speakers from Buildium, Propertyware, and third-party partners shared their experience on how to make the most of new processes, service offerings, and tech in every part of a business, from accounting efficiency to communicating with residents. Barbara Kaplan, Industry Principal, RealPage, David Do, Propertyware Consultant, APM Help, and Paul Rozelle, Senior Vice President, GOAL Property Services talk accounting efficiency during a Day 1 breakout session (Photo credit: Austin Wilder, South End Digital) Customers like Logical Property Management’s Drew Sygit and PRANDI Property Management’s Shirley Lopez-Cano joined in on the discussion to reveal how they put these features into practice to not only work more effectively, but also market new capabilities as a competitive advantage that attracts prospective clients. Attendees gather to learn about the latest Buildium and Propertyware partner solutions (Photo credit: Austin Wilder, South End Digital) The resident experience was another big focus during many discussions. Partners like Tenant Turner spoke to packed rooms about the opportunities for digital experiences that surfaced during the pandemic and how to cut through the noise to find technologies that truly matter to residents. Presenters highlighted solutions like automated lockboxes, maintenance and viewing scheduling, and tools that cut down on response times. All these conveniences simplify the everyday aspects of finding and renting properties, which, in the eyes of renters, ultimately adds value.

Looking Ahead

PM Nation wasn’t just about what works now. Attendees also got insight into how to prepare their businesses for 2022 and beyond. Attendees take their seats ahead of futurist Crystal Washington’s, Day 2 keynote (Photo credit: Austin Wilder, South End Digital) In her Day 2 keynote, futurist Crystal Washington, CSP, used the context of our always online, hyper-connected lifestyles to share advice for delivering distinctive experiences for customers. She walked attendees through how to focus on changing customer needs, find gaps where expectations outpace existing services, and then seize those opportunities so that they’re the first companies to offer what customers truly want. Her strategies set the stage for sessions on Propertyware and Buildium’s product roadmaps, where a variety of new features were announced to help property managers make the most of the digital-first interactions both residents and homeowners have come to expect. PM Nation was a first-of-its kind experience, but it won’t be the last. Stay tuned in 2022 for details on what’s coming up next. The event may be over, but it’s not too late to get the insight you need to be successful in the new year. Check out the 2022 Property Management Industry Report, featuring the voices and preferences from thousands of property managers, renters, and rental owners. Our partner on the Industry Report, NARPM, will also be hosting their annual convention and trade show on October 17-20 2022, where they’ll take a closer look at the major trends affecting property management. The response from this year’s attendees and sponsors showed that PM Nation is more than just a conference, it’s a community. By connecting and sharing experiences we are able to learn from each other, lift each other up through challenging times, and elevate the way business is done. We hope you join us at future events as we build the future of property management, together.

The post Highlights from the First-Ever PM Nation Event appeared first on Propertyware.

Enhancements Take Propertyware Cash Payments to the Next Level

Leah Mendes — Wed, 19 Dec 2018 10:29:18 +0000

While mobile payments are on the rise, many tenants still prefer to pay rent in cash. To increase the likelihood of timely rent payments, it’s important to give your tenants flexible payment options that meet their needs, including cash payments. But often, cash payments bring an increased risk of theft, fraud and manual recording errors.

Benefits of cash payments technology

For tenants who prefer to pay rent with cash or money orders, Propertyware Cash Payments is a game changer. The offering allows them to pay their rent at any of 25,000 retail locations at their convenience, rather than at the office and during work hours. They don’t have to carry a wad of cash around that’s subject to theft or loss, and you don’t accumulate vulnerable cash at the office. A modest, fixed fee of $3.75 covers the transaction, so there’s no cost to the property owner. It’s a convenience you can offer with no downside at all! Payments are instantly verified and recorded to the tenant ledger, so your staff doesn’t have to make manual entries. Additionally, Propertyware Cash Payments seamlessly integrates into the overall Propertyware Payments solution to make tracking payments a breeze.

Payment voucher enhancement

Tenants using the system visit the Tenant Portal to generate a payment voucher they can present at the retail location where they have chosen to pay their rent. They can either print the voucher or save it to their mobile device. For those who aren’t computer-savvy, there’s now an option for the property manager to create the cash payment voucher on the tenant’s behalf, so tenants can simply contact the office to have it generated. And since the voucher can be used repeatedly, they don’t have to get a new one each month. To create the voucher, go to Leases > Select lease > RentMoney voucher on the left navigation menu in Propertyware.

Alert email enhancement

A second new feature is a Propertyware Alert email that automatically notifies tenants when a cash payment transaction has been successfully completed. There’s no need for them to call the office to confirm their rent is showing as “paid,” giving them a level of comfort without taking up your staff’s busy time. The payment alert triggers when Propertyware receives a RentMoney payment. Manage this alert by going to Setup > Customize > Alerts > Tenant notifications within the Payments section.

Taking your business to the next level with Propertyware Cash Payments

Propertyware Cash Payments is not only a convenience for your tenants, it also saves your office staff time spent dealing with cash payments in person. And with these two new features, it promises to be even more popular! Not already a Propertyware customer? View a demo.

The post Enhancements Take Propertyware Cash Payments to the Next Level appeared first on Propertyware.

Meet the New Propertyware Dashboard

pwadmin — Wed, 06 Jun 2018 09:00:49 +0000

Coming later this month, Propertyware’s fresh, new dashboard will deliver easy accessibility to modern navigation. Our new user interface is easy on the eyes and easy to navigate, and boasts a dynamic, mobile-responsive dashboard designed around customer feedback to increase productivity every day. Best of all, no changes are required by customers—the update is seamless. Here is a sneak peek at the platform’s user-driven innovations: Watch this on-demand webcast to learn more. With the new dashboard experience, Propertyware customers get to enjoy:

An intuitive consumer-based design
Maximized screen and work space
Configurable dashlets
Automatic transfer of existing dashlets into new experience

Propertyware’s Senior Product Manager, Bill Whitson said, “Customers are going to see a completely redesigned interface with intuitive navigation that will allow PMCs to get to areas of Propertyware they need to access quickly and efficiently.” Customers can toggle back and forth between the classic and new Propertyware dashboard experiences, ensuring no interruption in quality or service. All users are encouraged to work in the new dashboard to continue experiencing current and future product enhancements meant to help simplify processes, reduce training and complete work faster. Contact us to learn more and watch this on-demand webcast.

The post Meet the New Propertyware Dashboard appeared first on Propertyware.

3 Reasons to Attend NARPM’s Annual Convention and Tradeshow

pwadmin — Wed, 04 Oct 2017 10:00:43 +0000

We’ve been counting down the days to NARPM’s Annual Convention and Trade Show October 18-20 in Orlando, Florida. In addition to sessions, workshops and exhibits, here are three more reasons we’re looking forward to NARPM 2017: 1. Building relationships NARPM Annual provides a great opportunity to connect with the best and brightest in single-family rental housing. Peers from around the country share ideas, best practices and market trends – it’s truly a goldmine of insights and information. Stop by and say hello to the Propertyware team in booths 31 and 32. We look forward to seeing you! 2. Giving back Propertyware is the event sponsor of the 9^th Annual Past President’s Charity Golf Tournament at Shingle Creek Golf Club. All proceeds benefit the PTSD Foundation of America, a nonprofit organization dedicated to mentoring our combat veterans and their families with post traumatic stress. Come enjoy the beautiful weather with us and support this worthy cause. Photo via Rosen Shingle Creek 3. Beach volleyball The Propertyware volleyball tournament is back by popular demand! This year, eight teams will face off for the winning title. Join us on Thursday night at the beach for some fresh air, exercise and healthy competition. To sign up a team, make sure to stop by the Propertyware booth during the conference. Anyone who has attended NARPM in the past will tell you it’s an event you don’t want to miss. We’re confident this year’s attendees will come away with fresh insights and ideas, new connections and necessary tools to take their businesses to the next level. What are you most looking forward to at NARPM Annual? Follow the conference and join the conversation on Twitter via #NARPM2017.

The post 3 Reasons to Attend NARPM’s Annual Convention and Tradeshow appeared first on Propertyware.

Propertyware University Turns Trial into Triumph

Ashley Chimal — Wed, 06 Sep 2017 22:35:08 +0000

“Propertyware University saved my life.” That’s how Denise Paul -Elliott , broker/owner at California-based property manager Walker and Paul, describes her experience with the online learning program that turned 11 newbies into Propertyware aces in a matter of weeks following an acquisition. “We purchased a property management company and merged on January 1, 2017,” she recalls. “The two of us were already Propertyware users, but suddenly we found ourselves with 11 new employees who had never laid eyes on it. And they needed to be smoothly managing properties using the software in a very short time.” “We were swamped – there was just no time for us to spend teaching the new staff how to use our software. We had to totally rely on Propertyware University, so we made it a requirement that all of them complete the entire learning program, including the videos and live sessions.” Paul says everything they needed could be found in the program. “Occasionally they’d come to me with a question, and I’d tell them to go back and review the relevant training and then let me know if they couldn’t find the answer. And they nearly always could.” Today, every member of the staff is proficient with Propertyware. But Paul still sends them back to review material and check for any new training when there’s downtime. “The University was a godsend as a crash course,” she says, “but it also has great benefit as an ongoing source of knowledge about how to get the most out of the software.” Tom Hall, Director of Client Services for Single-Family at Propertyware, says Walker and Paul provides a great example of a company wisely exploiting Propertyware University to keep the software training burden from interfering with their day-to-day duties. “It was developed as a centralized location for all Propertyware training,” says Hall. “As such, it is more than just an aid in training people on the software – it can pretty much do the whole job if you really take advantage of it.” He points to the complementary components of pre-recorded sessions and daily live sessions with open mic. “The live sessions are interactive and you can ask particular questions,” he says. “But people aren’t always free to attend those, and that’s where the recorded sessions come in.” The live training is presented in a “day in the life” fashion, reflecting what property managers actually do day in and day out. “This makes it real instead of abstract,” says Hall. “Instead of ‘here’s how to use this or that feature,’ it’s ‘here’s how to pay management fees, here’s how to move someone in.’ We take them through the things they do in a given day, showing them how to do them with Propertyware.” Managers like the fact that they can monitor their staff’s training progress via certificates of completion. These certificates, says Denise Paul, go right into their employee folders.

More learning on the way

Tom Hall gets excited when he describes a new learning track that will complement Propertyware University. “A lot of what we’re adding is based on user feedback, which we really listen to,” says Hall. “Lately we’ve been adding things like how to leverage custom fields, use the reports, view and filter data in customized dashboards, and how to excel in the various steps from converting a prospect through lease-up.” But the biggest change to come, he says, is a milestone-driven 30-day process that will take clients from knowing nothing about Propertyware to knowing it like the back of their hands. It’s already being piloted. Hall says this learning process will beautifully round out the offerings of Propertyware University. “Taking on new core software to run your business has always been a bit intimidating,” concludes Hall. “Our intention is to replace the fear and pain with a smooth, friendly, easy path towards strong proficiency with Propertyware, and the sense of pleasure and empowerment that come with having wonderful tools at your fingertips that you really know how to use.”

The post Propertyware University Turns Trial into Triumph appeared first on Propertyware.

Propertyware’s “Implementation Yogi” Helping Single-Family Clients Breathe Easier

Leah Mendes — Fri, 07 Apr 2017 19:53:09 +0000

With his team of implementation experts and trainers, Tom Hall is taking the stress out of the single-family client journey. Our first profile in this series addressed Senior Vice President James Wagley’s mission to improve and stabilize Propertyware’s products, pricing structure and customer service before moving on to any new bells and whistles. The “product” part of this mission is currently ahead of schedule in the hands of ace software engineer LaTonya Green, profiled in our second article. And here, in the third, we turn to the implementation and training side of things, with Tom Hall, director of client services for single-family. The term “yogi” in the title of this article is no figure of speech: Hall really is a yogi, a certified instructor. And not surprisingly, he believes his deep understanding of mindfulness and de-stressing informs his mission to make everything as “simple, peaceful and pleasant” as possible for clients challenged with onboarding new Propertyware products. This experience is layered on top of an extensive background in real estate that includes development, investment management and property management in Chicago and Dallas. “I’ve pretty much done it all,” Hall says, “and my time in the trenches has given me a very clear window into what single-family property managers want and need.”

Guiding the client journey

When a property manager becomes a Propertyware client or takes on a new product, they embark on what is now being called the client journey. This involves a number of stages, from first getting acquainted with the product through complete mastery. “My mission is to make this journey as pleasant and efficient as possible,” explains Hall. “This involves superlative support during implementation along with ongoing training to make sure our clients are getting maximum value out our products.” Last year’s simplification of the Propertyware product line and pricing have led to lots of existing clients taking on products they weren’t using before, in addition to the regular influx of new ones. This surge of implementations has made Hall’s job critical. He breaks his role down to three main components. First is the relatively recent “single point of contact” initiative, designed to give clients a single person to interface with rather than having to work with a variety of people in diverse functions at Propertyware. Second is the institution of “client health scores” – regular checkups that ensure users really understand the products and are taking full advantage of their benefits. “We don’t want to just sell a property manager our software and move on,” Hall explains. “When they get the most out of it, we win, and not just because it makes us feel good: the clients are more inclined to do more business with us and to say good things about us when their businesses are running fantastically well using our solutions.” The third component of Hall’s mission involves the team of experts he’s been training in Manila to help with the backlog of implementations following the product realignment. “These folks are smart, devoted, very service-oriented – just great at working hand-in-hand with the clients to get up and running,” he says. “The feedback has been absolutely fantastic.”

Reinventing training

Hall is particularly excited about the transformation of Propertyware training. He says the training program has changed from explaining the various features and how they work to a much more effective “day in the life” approach. “Now it’s more about looking at typical tasks a property manager needs to accomplish and showing them how to go about it using the software, instead of a walk-through of features,” he explains. Propertyware University is now also offering free, daily live online training as well as on-demand pre-recorded training.

Foundation for the future of single-family

What Hall wants is to institutionalize six milestones designed to bring a client through implementation and training on new products in only 30 days. This process will ideally see Propertyware professionals working closely with clients to reach these milestones. “We want this to be a collaboration, rather than just us telling clients what to do,” says Hall. Beyond helping current clients achieve operational excellence, Hall would like to enhance the product line and support to better serve institutional clients. “Large institutions are increasingly acquiring or putting together portfolios of single-family properties as investment vehicles, and we want to be on the forefront of this trend,” Hall says. With experienced problem-solvers now driving improvement initiatives on both the product and support sides, James Wagley is well on his way to achieving his mission to make Propertyware the unassailable leader in rental property management software for single-family. “By adding leaders like Tom Hall to our team, we’ve shown how serious we are about being the best in the business,” he says.

The post Propertyware’s “Implementation Yogi” Helping Single-Family Clients Breathe Easier appeared first on Propertyware.

“The Fix Is In”: LaTonya Green Spearheads Propertyware’s Product Improvement Initiative

Leah Mendes — Thu, 16 Mar 2017 12:40:42 +0000

Recruited from travel technology giant Sabre, LaTonya Green is ahead of schedule in executing Propertyware’s mission to continually improve products. In a prior article in our series profiling Propertyware leadership, we talked to SVP James Wagley about his vision to make the products and services already in place better before adding anything new. Central to this mission was the recruitment from leading travel technology provider Sabre of an impassioned engineer perfectly cut out for the job. LaTonya Green wasn’t looking for a new position when Propertyware called, but the opportunity was just too enticing. She joined the company in August of 2015. “I saw a chance to apply the skills I already had – writing processes and creating and executing strategy – in a smaller arena where I could make a significant, visible difference to a company,” she says. Originally cast as Director of Quality Assurance, Green implemented changes that quickly suggested to management she might be useful in a broader role. In November of 2016, she took on new responsibilities as head of engineering for development in addition to her duties as chief “bug killer.” “I added a horizontal business perspective to the vertical software glitch-solving function I was originally tasked with,” she explains. “I’m now applying process and strategy to the business across the board.”

A firm foundation

Green agrees with the company’s decision to shore up existing products and services and fix any problems before getting back to innovation. “If you don’t have a firm foundation for the building, you can add all the pretty fixtures and appliances and paint jobs you want, but that shaky foundation is going to keep causing cracks in the edifice,” she says. After building Propertyware’s plan to address what’s known in the software industry as “defect backlog” (every software company has one), Green hired additional resources to help the existing team tackle the job on schedule. “We looked only for best-in-class engineers who show a real passion for their work,” says Green. “This included our teams overseas in India, who we continue to visit in person at least once per quarter for coordination and motivation. We’re working with the very best here and around the world, and while some are asleep, others are hard at work so we’re always moving forward.” A measure of a company’s progress in addressing software problems is the ratio of requests for fixes coming in to completed fixes going out. Though the actual work under the new initiative was not begun until the beginning of 2017, the team has already shifted the equation to the extent that there are more fixes going out than new requests, meaning the products are now improving on a weekly basis rather than racking up a lengthening list of problems. “And these are real fixes, not Band-Aids, because we search for the root cause,” Green is quick to add.

What’s ahead for Propertyware

Green expects that by as early as the fall of 2017, her “problem management team” will have made enough progress on the list of fixes that she’ll be able to split one group off to get back to innovation based on customer requests and internal ideas along with the typical industry-wide advances. “We are striving to have a much stronger foundation which means customers can expect fewer problems and emails to our support people, more ease of use and stability,” says Green. “Customers want what they’re already using to work right before you throw more features their way, but there’s a tendency in the software industry to move so quickly to get ahead of competition with new bells and whistles that fixing problems with existing features takes a back burner. Propertyware decided this was the right time to slow down and strengthen what we’ve already got, which naturally we feel is already the best single family property management software out there.” “What I’ve enjoyed most about this assignment is that I’ve been able to recruit and work with people who are as passionate and obsessed with doing good work as I am,” Green concludes. “Just by getting out of bed in the morning you can manage to be mediocre and get your job done, but to be best-in-class, to be trendsetters and forerunners, that’s where the fun is.”

The post “The Fix Is In”: LaTonya Green Spearheads Propertyware’s Product Improvement Initiative appeared first on Propertyware.

New Propertyware Leader Puts Focus on “Improving What We’ve Got.”

Leah Mendes — Wed, 11 Jan 2017 22:57:25 +0000

Experienced property manager and Propertyware user James Wagley steps in promising to “make the products and services already in place better before we add anything new.” “I was one of you, so I know exactly where you’re coming from,” said James Wagley, Propertyware’s SVP of Single-Family, in a recent address. His extensive experience as a single-family property manager made it clear to him that Propertyware customers were a lot more interested in improvements to existing functionality and customer service than in new bells and whistles. So he has made it his mission to fix product problems, improve the implementation process, create access to product training, simplify the product offering/pricing and improve the overall customer experience before taking on anything else. “I am a power user of Propertyware. My wife and I built a management company with around 500 properties, and I had even developed software myself, so I was keenly aware of what Propertyware customers need and expect,” says Wagley. “When I was asked to take over this role, new features were being announced at a steady clip, but I kept thinking that what we really need is to have what’s already there perform like our customers expect. Not only the functionality of the software itself but also the way the company supports customers, the pricing structure, all the basics.” After taking over in late 2015, Wagley changed the company leadership team and dug into change things. Here are some of the major areas already showing big improvements:

Improved product functionality

The most critical attention has been given to fixing bugs and improving product features that do not provide a best-in-class customer experience. “When we’re finished, the software will exceed the expectations of our customers. We have sought out feedback on what they don’t like and what doesn’t work the way it should. Our main focus is on the accounting and reporting modules,” says Wagley.

Simplified product offering

The once confusing slate of product offerings has been streamlined and simplified. “We restructured the product offering based on what a PMC needs to manage their business, with easy to understand pricing and pre-set packages,” says Wagley. “We also simplified our contract and terms. Early feedback has been very positive and the overall perception of Propertyware has improved greatly in a short amount of time. This tells us we are on the right track.”

Streamlined implementation

Customers used to get called by various people from different product areas during implementation, depending on what products they had purchased. “This was not only confusing, it was redundant,” says Wagley. “Many of our products require the same information, and being asked for it repeatedly was irritating and confusing. Now when a customer starts implementation, there’s just one point of contact, one consultant through whom everything is channeled.”

Ongoing product training

Before, there was no ongoing product training that allowed users to continually improve their knowledge of how to use the product. Wagley prioritized closing this gap. Propertyware now hosts free live daily product training online, with no attendance limits. “Users can participate anytime they want to in order to fine-tune their knowledge and use of the products. This is important not only for new customers but also existing customers with new employees or those who need refresher training,” Wagley says. He also made it clear that the best is yet to come for training. “Look for additional training resources during the first part of 2017 that will wow our users,” he promises.

Helpful scorecards

A new system of scorecards now lets customers know how effectively they’re using the software. “For the first time ever, we have a way to ensure customers are getting the most out of the products they’re paying for,” says Wagley. “The scorecards allow users and managers to identify areas in which they and their staff need improvement. This initiative was piloted in mid-2016 and the reaction of users has been overwhelmingly positive.”

Institutional investor features

Wagley mentions that the evolution of Propertyware will continue with a final goal: adding new functionality geared toward the needs of institutional investors or PMCs that manage for investors. The initial focus will be to deliver industry-standard reporting with the caliber and power needed by institutional investors to gain visibility into data and statistics previously not offered by Propertyware. Wagley’s wife continues to manage their single-family property management company and remains a loyal Propertyware user. She and other friends and business associates in the industry channel feedback to Wagley. “I have a whole network of people in the business I rely on for feedback and great ideas about improving Propertyware,” he says. “We’ve already done a lot, but our customers will feel an even greater difference in quality as we roll forward.”

The post New Propertyware Leader Puts Focus on “Improving What We’ve Got.” appeared first on Propertyware.

Top 11 Reasons Why Users Love Propertyware

Leah Mendes — Mon, 09 May 2016 10:01:11 +0000

To outperform the competition in property management, you need to be equipped with cutting-edge tools—yet many in the industry believe that property management software is out of reach for their business. Complicated and overwhelming pricing plans leave many wondering what they’re getting for their money and if it’s truly a worthwhile investment. Propertyware offers business a comprehensive property management software solution that can be customized for your specific needs, without breaking the bank. Not only is it more affordable than ever before, it is scalable as your business evolves and grows. Check out some of the top reasons why our users love Propertyware.

1. Long-Term Solutions

Your business is unique, and you need a solution designed with your specific goals in mind. Whether you have been in property management for years or are still fairly new to the industry, Propertyware provides capabilities that can be customized for your business. As your business grows, our solution will scale and can evolve to support your long-term success.

2. Easy-to-Use Accounting

Our accounting solution is designed with single-family professionals in mind. The easy-to-use accounting capabilities are built into Propertyware. This makes it easy to manage all your accounting, including your property management company’s books, in one location along with tenant, owner and vendor payments to streamline your efforts and save you time. In addition, you can also sync with QuickBooks.

3. Helpful Alerts

As a property management professional, you’re responsible for balancing countless tasks and have a jam-packed schedule. With our customizable alerts and email notifications, you can keep important items top of mind so you never miss a deadline.

4. Efficient Inspections and Maintenance

Maintenance and inspections can be stressful, especially when you’re managing a large number of properties. Quickly handle requests and stay up-to-date with all of your maintenance needs within our solution. Propertyware Maintenance cuts inspection time by up to 50% and allows you to easily manage all the steps, even from your mobile device.

5. Simplified Online Signatures

Is your office being taken over by lease applications, management, and rental agreements? Instead of tracking down prospects, tenants, and owners for their signature and sifting through documents by hand, Propertyware E-Signature powered by DocuSign® offers you the freedom to create, sign and store an unlimited amount of documents, all in one place.

6. Automated Online Payments

Rent week is often a dreaded time for property managers, but it doesn’t have to be difficult. Electronic rent payments make the process a breeze for both you and your tenants. Our property management software solution supports multiple methods of payment, increasing the likelihood of payments coming in on time. Propertyware clients also love having the ability to automate owner disbursements and pay vendors on time, every time. Plus owners can make contributions online too.

7. Improved Communication Tools

Communication and visibility are key components of meaningful relationships with owners and tenants. With online portals from Propertyware, you can offer them instant, secure access to the information they need. Owner portals allow your owners to view their investment property performance, and valuable information at any time. Tenants can also access tenant portals to view their account information and utilize self-service tools at their convenience. By taking advantage of online portals, you can become more efficient and stay connected with your most important business relationships.

8. Quality Tenant Screening

Finding the right tenants will make your job much easier and protect your owner’s properties from risk. Streamline the screening process with Propertyware’s Tenant Screening Powered by RealPage LeasingDesk. This solution allows you to easily screen prospects to determine if they are a fit, and review a comprehensive easy to read report to make your decision and fill vacancies faster.

9. On-Demand Reporting

To outperform your competitors, you need data-driven solutions. Our customers love our on-demand reporting tools that can be customized to meet your business needs all the way down to the detail level. Our reports present critical information in charts and graph format as well. With access to key insights, you can identify areas for growth within your company and maximize revenue.

10. Complimentary Training

Our all-in-one solution is easy to use and includes ongoing support. In addition, we offer up to 20 hours a week of free, live training. You and your team can attend or watch the recorded session as many times as you would like. Our training gives you all the knowledge you need to become a Propertyware expert user and work with confidence.

11. Affordable Packaging and Pricing Options

Are you concerned that your business won’t be able to afford a comprehensive property management system that you can customize to scale your business? Think again. We now offer new pricing and packaging options that provide you with more capabilities, at the best value.

Choose Property Management Software Designed for Your Business

Looking to take your property management business to the next level? Partner with the industry’s most comprehensive and customizable property management solution out there. Learn more about our flexible options and get started. Take a free online tour of Propertyware today.

The post Top 11 Reasons Why Users Love Propertyware appeared first on Propertyware.

New Property Management Products and Services to Grow Your Single Family Business in 2016

Leah Mendes — Tue, 05 Jan 2016 22:31:46 +0000

As 2016 begins, you may be considering new ways to improve your property management business in the New Year. Developing goals is important, but how will you ensure your business stays on track to achieve them when day-to-day challenges start to arise? To be successful, your company needs to be equipped with the right tools. Here are some great products released last year to help you with continued success and growth in 2016:

Contact Center

The level of customer service you offer can be either a huge advantage for your property management company or an obstacle that hinders growth. An engaged and supportive staff will make tenants, prospects and new business feel valued, but responding to every call or email in a timely manner can be a challenge when other areas of the business need to be addressed. Propertyware Contact Center offers 24/7 access to trained professionals who will help create a positive tenant experience. This solution ensures maintenance requests are handled promptly and questions are answered with knowledge, even when you’re away from the office—and it’s affordable enough to fit within your budget. See the top 4 ways a contact center can help you improve customer service, and learn how our customers are using Propertyware Contact Center to grow their businesses in our eBook!

Digital Marketing

The internet is often the first place prospective renters go when they’re looking for a new home. But how do you make sure you reach the right audience, and what messages do prospects receive once they find you online? If you’re looking to increase engagement and generate qualified traffic and leads, you don’t need to hire an entire team to manage your online presence. Propertyware’s complete digital marketing solution covers the whole spectrum—from social media and websites to SEO and SEM. Each of these areas is customized specifically to your brand and audience to help you connect with the right online users. And with transparent reporting and continual campaign management, updates can be made to reflect the changing needs of your business. Learn how a digital marketing solution can help improve your online presence and generate leads. Download our eBook today!

eSignature

As a property management professional, you need to know your documents are secure and accessible. But if you’re still storing them in file cabinets and chasing down tenants and prospects to get paperwork signed, it’s time to simplify your process. Propertyware’s eSignature powered by DocuSign® eliminates hassle and streamlines everyday tasks like online applications and leases and management agreements. All important documents can be created, signed and safely stored within the system. No matter what specific areas of the business you want to focus on, Propertyware can help you reach your goals. Team up with us for a successful and growth-oriented 2016!

The post New Property Management Products and Services to Grow Your Single Family Business in 2016 appeared first on Propertyware.