Maintenance Contact Center
Maintenance call center agents are ready to answer every maintenance request, dispatch calls, and keep track of it all.
Increase Tenant Satisfaction
Whether it’s an emergency or routine maintenance, we’re here, 24/7 ready to respond to every tenant call quickly and professionally on behalf of your brand. With the Propertyware Contact Center, tenants can expect a professional and consistent experience, each and every time they call. And because everything is integrated into the Propertyware platform, keeping track of it all is intuitive and simple.
Streamline Operations, Increase Tenant Satisfaction
Free yourself and your staff to focus on operations rather than manning the phones. Our best-in-class, single family contact center ensures every call and email is answered by highly-trained, professional leasing agents who become an extension of your staff. Let us help you run your business more efficiently while delivering top-notch customer service.
Get StartedDownload our free eBook: Top 10 Ways Propertyware Helps Grow Your Business
Tailored to Meet Your Needs
You choose the level of support based on staffing needs and budget.- Quick Implementation Get up and running in as little as two weeks.
- Faster Intake = Faster Service We automate dispatch of service technicians for the quickest response.
- Better Call Quality No one else in the industry offers Propertyware’s intensive training.
- One Single Platform Because service requests are entered into Propertyware, it’s all in one place.
- More Detailed Tracking Capture and quantify service request volume, response times and trends.
Property Managers Love Contact Center
- Best-in-Class Service 10+ years partnering with property management companies.
- Full Visibility Log and view all requests with Propertyware integration.
- Superior Service Highly-skilled professional agents exceed expectations.
- Detailed Reporting Generate reports down to the property level.
- Customized Solution Prioritize workflows based on your unique business.
Maintenance Contact Center Plans
Pricing plans to match your every need. Plans start at a minimum of $140 per month.
ALL MAINTENANCE CALLS
$1.10
per unit per month*- 24/7 coverage (including holidays)
- Answers all inbound service calls
- Gathers information and determines if emergency or not
- Answers all inbound service calls
MISSED MAINTENANCE CALLS
$.70
per unit per month*- 24/7 coverage (including holidays)
- During office hours: Answers missed inbound service calls
- After office hours: Answers all inbound service calls
- Gathers information and determines if emergency or not
- Answers all inbound service calls
Hear from our customers
“I’ve been using the Contact Center since 2017. It saves our staff time and allows them to operate more efficiently, freeing them up to focus on revenue-generating activities, rather than answering phones. I have peace of mind knowing we aren’t missing any calls and are getting emergency calls dispatched. It helps keep our tenants happy and protects the owners’ properties.” – Zee Bhimji, Founder & President, Real Property Management – Chicago Group
